Privacy Policy
Information Collected
When you subscribe to our site to receive free or paid products, including online courses, eBooks and webinars, we collect the personal information you give us such as your name and email address. Additionally, we collect device-specific information such as your operating system version and device type to enhance your app experience.
Confidentiality of Participant Information
Confidential information includes, but is not limited to, participant identity, contact information, enrollment records, completion data, assessment results, certificates, communications, and materials submitted by participants.
Participant information is collected and used solely for purposes of course administration, verification of course completion, accreditation compliance, and reporting as required by the National Board of Certified Counselors (NBCC). Confidential information is not disclosed to third parties without participant consent, except as required by law or court order, or for NBCC review, audit, or accreditation purposes.
The Provider maintains appropriate administrative, technical, and physical safeguards to protect participant information from unauthorized access, use, or disclosure. Access to confidential information is limited to authorized personnel with a legitimate program-related need.
Participant records are retained for the duration required by NBCC and applicable regulations. Records are securely disposed of when no longer required for record requirements.
Program Participant Complaint Policy
Complaints must be submitted in writing and include sufficient detail to allow for review, including participant identification, course title, and a description of the issue.
The Provider acknowledges receipt of complaints within a reasonable timeframe and conducts an objective review of all relevant information. Additional documentation may be requested as necessary. The Provider provides a written response outlining the outcome of the review and any corrective action, if applicable. Complaints are resolved within a reasonable timeframe, generally not to exceed 30 business days.
All complaints and resolutions are documented and retained in accordance with record retention requirements and may be used for program evaluation and quality improvement.
Participants who believe their complaint has not been adequately resolved may be informed of their right to contact NBCC in accordance with NBCC policies.
Program Fees, Refunds, and Participant Cancellation Policy
All program fees are clearly disclosed to participants prior to enrollment and include any costs associated with course materials, assessments, and certificates. Fees are charged only for approved programs and services. Program registrations and fees are non-refundable and non-transferable unless otherwise stated in writing by the Provider.
If you make a purchase on our site, we use a third-party payment processor such as Stripe or PayPal. Payments are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our site and related courses and its service providers.
Email Marketing
Email marketing: we may send you emails about our site, related services, products or other updates. We may also use your email to inform you about new products, services, changes to products, survey you about your usage, seek your opinion, or communicate optional opportunities to participate in related research studies.
When you provide us with personal information to subscribe to a service on our site, make a purchase, or participate in or consume a digital product, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to unsubscribe if consent is implied.
If after you opt-in, you change your mind, you may withdraw your consent for email merketing at anytime, by contacting us at [email protected].
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Cookies
We collect cookies or similar tracking technologies. This means information that our website’s server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. If you are using one of the common Internet web browsers, you can set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.
We use cookies to recognize your device and provide you with a personalized experience.
We may also use automated tracking methods on our websites, in communications with you, and in our products and services, to measure performance and engagement.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Web Analysis Tools
We may use web analysis tools that are built into the website to measure and collect anonymous session information.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our site or course is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact at [email protected].